Keep your friends informed

16/12/09
We are moving

Having found a new office in the centre of Kassel we will be based at Karthäuserstr. 7 - 9, D-34117 Kassel from the 1st of January 2010. Telephone/fax numbers and email addresses will remain the same. Through the business expansion we now have plenty of space available for individualised tutorials. You are more than welcome to visit us in our new office.

09/12/09
Secure your competitive advantage – Important technical innovations in varioCRM:

• Integrating requirements much faster,
• Instant access to relevant customer information, and
• Managing complex customer hierarchies.

1. varioCRM has a new document management system, with the following developments:
• more user friendly
• simplified configuration
• optimised communication.
2. varioCRM now has a different graphic user interface (GUI) with a wide range of new functions and improved usage.
3. The enhanced user administration system guarantees an even more flexible management of user rights and a hierarchical customer index.

01/12/09
Discerning customers place their trust in us – Truphone Great Britain implements varioSuite

We welcome Software Cellular Network Ltd. (SCN) as our customer. The brand “Truphone Local Anywhere” allows VoIP-calls, even without an existing internet connection, through the use of WiFi-compatible mobile phones. With the VoIP-application each international call is transformed into a local one with correspondingly lower call costs.

For the implementation of the product “Truphone Local Anywhere”, SCN was seeking a reliable, competent and innovative partner: they chose varioSuite. Simplicity, quality and a good cost-benefit ratio: these three customer requirements are of utmost importance to Truphone and can be realised with dimari’s varioSuite.

With vario-Suite™ you can manage your business processes flexibly and bill your customers convergently.

This year the EU passed new legislation regarding prices for text messages and data roaming services. These adjustments are in addition to the already regulated rates for phone calls to and from foreign countries. In contrast, a combination of mobile telephony and IP-networks presents a smart and cheap alternative. Mobile phone companies could decrease roaming costs through use of WiFi and the internet.

When abroad, customers must only pay the price per minute that they are used to paying for local calls at home. This cost-effective alternative transforms each international telephone call into a national one, through use of the VoIP-application.

With their new product “Truphone Local Anywhere”, the British mobile phone company Software Cellular Network Ltd. enables their customers to call internationally using a WiFi-compatible mobile phone.

20/02/09
Enhancing competition - EU aims to push the Very High Speed access as an answer to the current crisis.

The Commission of the European Union is driving a coordinated approach to the upgrading of the High Speed World Wide Web as a quick answer to the current worldwide financial- and economic crisis. For this purpose, the approval of European Subsidies of € 1 Billion has been designated.

This should enforce competition in building up high speed fibre optic Networks especially in rural areas.

In Germany alone, 12 % of rural citizens do not yet have access to the High Speed Broadband Internet lines, says Viviane Reading, the EU-commissioner for information society and media.

11/02/09
Internet Providers in comparison - Good ratings for regional providers

Competition between Internet Providers is increasing consistently. How can you position yourself successfully? How can you go ahead and leave other competitors behind?

In a survey of a popular German Newspaper, customers had the opportunity to evaluate their Internet- and Telco Providers. Over 35,000 reports have been analyzed, classified and published.

The leading position was reached by a regional provider; BITel from Bielefeld, Germany, one of our customers. They accomplished a customer satisfaction index of 4.9 of 5 assigned scores. A particular emphasis of most customers was the quick transfer rate as well as the Hotline accessibility and expertise.

The promotional commitments of DSL-Providers sound tempting: faster transfer rates in accordance to lower costs – including competent advice and permanent availability. The reality is often different. Most criticism is being passed onto nations wide providers, where as regional providers get a good rating.

In order to allow smooth activity between the subscriber and the Provider, you don’t only need competent staff, but as much transparent & reliable applications. In any working environment, such as Marketing, Sales or Technology, your staff needs online access to the data.

For successful businesses, optimization of their workflow in the areas of CRM, Billing and Resource Management is of great importance. The interfaces to Customers, Suppliers and other Carriers should be characterized by a smooth process.

With varioSuite you can manage your customers and processes efficiently and can invoice all your services convergently.

02/02/09
Ensure your competitive advantage – New features of varioSuite™

Proposal generated easily - The new feature allows you to generate and manage proposals in an automatic way. Even complex individual projects can be mapped.

Activity management with resource planning - The Activity- Management enables detailed declarations to the ongoing proceeding level and provide the exact provisioning status of products & services. In addition a granular resource planning can be done with the availability for scheduled resources.

Extended features in Rating - An optional “exact match” algorithm enables you to analyze international destinations in a more accurate way by mapping the international calls. This can save your termination costs for international mobile and phone calls significantly. Trust in a solution for the future – trust in varioSuite™.