Keep your friends informed

20/06/07
Convergence - race in the Telco industry
‘Convergence is one of the most important trends in telecommunications this year’ thus a forecast of A. Kederer, Leader Managed Services Colt Telecom.

As much as the race for convergence has great potential to bring a change in the telecommunications market: To stand out from the crowd in a market of standardised products has become a growing challenge for Telcos. There is a fierce competition going on, making fixed network providers with traditional voice services struggle for turnover whilst mobile network operators suffer from low margins and Internet providers increasingly penetrate the market.

The customer, whether private or business, surely benefits from the colourful bouquet of nicely composed service packages. ‘Internet, data services and telephony from one source’ are offered to him from all sides.

For the carrier the challenge remains the same. New and integrated services have to be implemented efficiently and within no time. Telcos being able to concentrate on their core business definitely are on the winning side. 

18/06/07
Billing-Service - on the winning side
‘More and more services are getting outsourced - from consulting and planning up to operating the service itself. Last year an increased number of companies took advantage of outsourced services’ states the market research institute Forrester Research.

Customer management and Billing-Service from one source actually provides a great chance for better market positioning for Telcos. The company itself concentrates on developing, marketing and selling innovative products. Meanwhile, the handling of the whole billing process gets conducted by a competent partner. These synergies are a key factor on the road to success.

18/06/07
Sunrise (Switzerland) - benefiting from synergies
Sunrise one of the leading Swiss mobile network operators benefits from Billing-Services offered by dimari. The company is serving retail and wholesale customers. It offers VoIP services in conjunction with outsourced customer management and billing. For this service it uses the sophisticated solution varioSuite™.

By shifting the service to dimari Sunrise

• relies on an experienced partner,
• trusts in a proven solution and
• concentrates on its core business.

Sunrise and its customers benefit from these synergies.

01/05/07
Missing no trends - do you want to make your competitors successful?
With the collapse of BenQ Mobile an inglorious chapter of consumer electronics comes to an end. The manufacturer of Mobile Phones leaves the market by the closure of the company, which was a former branch of Siemens Mobile Phones.

The company was able to secure a strong position on the market – at times nearly every second mobile phone in Germany being sold was produced by it. After the sale to BenQ three months ago its insolvency now was officially declared on New Year’s Day.

Experts claim that the development of this mobile phone manufacturer is a symptom in consumer electronics. Some manufacturers often range among the top in the development of new mobile phone devices, which also prove to be solid. But many competitors get new developments into the stores much quicker by stronger marketing efforts and do often have a more attractive design. The insolvent company missed new trends like camera phones and clamshells and their reaction to requirements of customers was poor.

The collapse of BenQ Mobile will be of much benefit foremost for the competitors Nokia and Motorola. Thus the "financial times", January 2007 (http://www.ftd.de).

01/04/07
React promptly to the requirements of your customers
Modern workflow components and optimized business processes allow for quick responses to the requirements of customers. Alongside market researches one is able to point out correlating trends well in time. All these fragments are necessary for the successful leading of a company. These demands should be supported by a range of systems holistically.

Therefore we offer our customers the modules of varioSuite™, which are made for the holistic approach of a company. Besides the existing modules, which share a common base of data it is now possible to pick up important trends: Workflows get more product specified, so that procedures can be selected after categories of products. A VOIP product for instance requires another workflow than one for a DSL component; cable net carriers need a particular workflow as they differ from classical providers.

As a partner of Telco companies we pick up current trends and incorporate them into our varioSuite™ Roadmap 2007.

01/07/07
Tangens GmbH - Successful implementation on New Year's Day
Rather punctual to the beginning of the new year varioBill, which is a part of varioSuite™, was implemented at Tangens GmbH in Potsdam, Germany. This Mobile Service Provider experienced a replacement of its old system. The management of SIM cards and telephone numbers was integrated as well. varioBill provides a manifold spectrum of customer installations and is one of the upfront solutions in the section of telecommunication.