Keep your friends informed

10/10/08
Dark fibre networks - are city carrier in advance?
The next stage of high speed Internet connection through dark fibre is to be set up throughout Europe. This expansion will cost billions. The challenge is the expansion in rural areas, where the cost per line would be significantly higher.

One proposal of the German federal regulator is that the competitors of the leading network operators pay a premium of 10% - 12% on the normal usage fees for the dark fibre networks. The EU Parliament will find an agreement, by the end of this year.

A research team from Professor Christian Wey, DIW Institute / Berlin, in a study concluded that the cost for the expansion of dark fibre networks can be significantly reduced if the local district authorities take charge of the duties. These should allocate telecommunications to pipe capacity of water, sewage, electricity or gas ready for joint use.

Whatever the future regulatory practice will be, with the varioSuite™ dimari offers Telco companies the ability to react quickly to market changes. The solution varioSuite, with its Components - varioCRM, varioBill and varioWeb - ensure you to achieve your business objectives and extend your business processes easily.

Further information on the study refer to http://www.marketing-boerse.de

09/19/08
React promptly - task & campaign management
Modern workflow components and optimized business processes enable for a quick response to the customer requirements. A suitable system architecture should be able to support these requirements broadly.

Therefore we offer our customers the new task & campaign management module of varioSuite, which are made for an integrated extension of a company. The new module, which shares the common database of varioSuite, we picked up an important trend: Workflows become more product specific.

The upgrade enables Telco’s to design their specific workflows in a more efficient manner. Additionally interfaces to your Office-Outlook environment are available.

Gladly we show you your specific potential on a basis of example workflows and introduce the upgrade to you live in-house.

09/01/08
Sophisticated customers challenge us - regional carrier implements task & campaign management 
With our customer Stadtwerke Schwerte (SWS), a regional Telco operator, we have successfully implemented the task & campaign management. By strategic planning, specific requirements were defined, which were customized with a close collaboration for the SWS.

Particularly for the expansion of the dark fibre network of SWS a smooth workflow had been implemented:

• The communication between the different teams, as well as the whole business processes becomes more standardized and comprehensive. Assigning user- and group specific activities tightens the workflow.
• The possibility of analyzing on the basis of users, groups or tasks enabled detailed statements on the current status or allocated services. Reports could be generated with an enhanced standard of quality.
• The necessary steps are completed with overall team view via an integrative user interface. An additional Office-Outlook connection is implemented.

10/06/08
Who will win the European Championship in the Quadruple-Play?
The European soccer Championship has just begun. This increases the demand to experi¬ence Quadruple-Play in one’s own living room. The question is - Are the carriers prepared with their network and systems for this demand?

This was one of the topics of the Billing & OSS conference in Chicago USA this May. In workshops and lectures the attendees exchanged experiences about solutions for this challenge.

Video streaming is one of the key technologies for transmitting video content to the customer’s home. The subscriber can play back the content before it is completely transferred to his terminal equipment - a challenge for Telco carriers to provide correct billing and service provisioning

dimari shares their experience in the European Telco market by holding a seminar about video onslaught on BSS and OSS systems. dimari, gave a review about
• the market potential,
• actual system implementations and
• trends in the future.

Whoever wins the European soccer Championship - dimari products can manage the challenge of Quadruple Play efficiently - which answers a purpose of Telco companies making continuous advancements in the volatile market. With varioSuite™ our customers are already prepared to be on the winner's side. Please contact us for detailed information.

26/05/08
Ambitious customers seek us!
We welcome AVE-TEL, located in Nördlingen, Germany, as one of our new customers. The company combines innovative communication and broadband products with attractive tariff plans. The company will manage customers from all over Germany and with a complete new server environment.

dimari, not only implements the new modules of, "varioSuite"; but also migrates all the existing data into the new system. Therefore they have chosen the varioSuite™ as a comprehensive solution for billing, CRM and resource management.

07/04/08
Success, time and again - Implementation of varioCRM at KEVAG Telekom
KEVAG Telecom GmbH is a high performance carrier in the region of Koblenz, Germany. Not only has the company, a wide port¬folio of telco and broadband products, the KEVAG Telekom also offers private mobile radio services.
The modules varioCRM and varioBill out of the varioSuite were implemented after a successful test period. Important business processes are automated which leads to an increase in efficiency.

10/01/08
To our customers, partners and friends for 2008
For the new year we wish you innovative ideas, successful projects and expanding businesses. Certainly in 2008, too, we are fully dedicated to you.

07/01/08
Prognosis 2008 – Accumulative pressure on market by reason of cumulative customer requirements
A study of Booz Allen Hamilton states that telecommunication companies can expect continuing pressure on the market as a result of increasing customer requirements. The international strategy and technology consultant predicts that Telcos wanting to escape the price competition can only do so by reducing costs and improving service.

The operational realisation of the company’s goal customer satisfaction though often depends on even this department, the ‘customer service’: The customer is meant to receive answers to any questions arising by products, invoices and internal business processes. Thus the customer’s problem - most often caused by other departments - is solved with much effort and expenses.

Reducing costs while upgrading customer service? And what about the huge costs customer service obviously is causing? …a dilemma?

07/01/08
Managing customer requirements cost effectively
Companies can achieve saving costs and improving the service at the same time by optimising their business processes. Furthermore the staff members of your company should have direct access to relevant processes and data anytime.

For this reason in 2007 dimari developed varioWeb, which extends the present solution varioSuite™: Your business processes can be mapped and managed in an Internet browser.

The information entered in varioWeb is directly stored in the databases of varioSuite™. In each module the back office, the billing and technical department can edit the latest information. This way processes become much more transparent, errors can be detected and eliminated instantly. Costs and expenses will be minimised remarkably.

Your customer can benefit from varioWeb as well: You can integrate on your homepage a customer’s login and order pages, which grants the customer direct access to the data. Any time and from anywhere. This is more than customer service itself could ever offer.

03/01/08
Sophisticated customers challenge us - BITel implements varioWeb
By the end of last year we successfully installed varioWeb at our customer BITel, a regional network operator and affiliate of municipal utility Bielefeld. The requirements were specified according to its business strategy and in close partnership the product was customised for BITel.

Now BITel sales uses the dialogues mapping their business processes in an Internet browser. The combination of contracts and tariffs information, contact history and other data enables for a smooth workflow for the departments involved. The whole team can execute the steps necessary in one standardised user interface.

This does not only

• improve communication within the company,
• also the business processes become much more intelligible and
• easier in handling for internal and external staffs.