varioCRM – customer management and sales in one
varioCRM is customer management software that is specifically tailored to the processes of the telecommunications industry.
The result?
The customer is the focus. Your employees can view all current information about the customer directly and clearly. Through targeted processing, you increase sales and customer satisfaction. The intuitive customer management user interface also motivates your employees.
varioCRM provides a wide range of functions to ensure optimal customer management in sales, customer service and technology. The integrated workflow management automates everyday tasks and ensures performance and consistency. With so-called “Wizards” you can continue to specify procedures for certain processes. This allows the customer center to process orders in a more targeted manner. In addition, product catalogs enable the display of specific offers for specific target groups or product combinations.
What can varioCRM do, among other things?
- Creation of tickets for fault reporting,
- Automated notification of editors,
- Integrated availability calendar so you can keep track of things,
- Integrated dunning system as well as
- View customer profile with every call
Know where and when your technicians are available
The “availability calendar” is integrated into the customer management. This allows you to determine in real time whether the desired date for activating your customer's connection is possible. Orders and the coordination of troubleshooting are requested ad-hoc and processed efficiently.
The calendar is connected to the activity list and activity history in varioCRM. The data is transferred online and is therefore available to the entire customer administration. This means you can respond quickly and efficiently to customer requests.
Ticket management – efficient task management for technology and customer management
The varioCRM offers a fully integrated Ticket Management for direct use in the CRM. This allows customer administration and technology, among other things, to create new tickets, manage and process inquiries, and assign ongoing cases to other employees. This means that no messages or processes will remain unprocessed or lost in the future. With the integration into Microsoft Outlook, tickets can be stored as calendar entries or activities.
If a proven ticket system is in use, the fault reports and entries from them can be mirrored in varioCRM. This means your processors can see all tasks and activities at a glance.
varioMail – mailings and invoice dispatch always on time
With varioMail you can not only organize and develop mailings, but also process serial invoice printing, start campaigns and carry out marketing campaigns.
The advantages of the mail extension:
- Invoice mailing is used to automatically send invoices and EVNs as well as mass print documents.
- Marketing and sales campaigns are started in the marketing mailing.
- With commission mailing, sending commission invoices is also quicker and easier.
Attachments can also be sent in encrypted form and all generated mailings can be archived in the customer administration.
varioTransaction – Workflows in varioCRM
This module automates workflows and processes. Among other things, it is used to import data in XML format from external sources into the varioSuite database. varioTransaction is designed to carry out any import/export processes (automatically) in an event-controlled manner. It is possible to carry out these processes as transactions. For example, feedback via telephone book entries is provided via the transaction folder. The status of a successful entry is automatically stored in the varioCRM for customer management.
varioDocumentService – document creation made easy
The varioDocumentService is the tool for creating documents within varioSuite. Its range of functions also covers certain forms of data exchange interfaces to third-party systems and, last but not least, importing and updating data in the varioSuite databases.