Support – your personal contact
We offer you individual and personal support during and after the product launch. Appropriate, needs-based training prepares you for efficient use in the company.
The Support Service includes, among other things, changing existing or introducing new functions according to your internal processes. We will discuss the requirements together. Furthermore, based on our industry experience, we can advise you on the effective use of the software systems. After the technical implementation of new functionalities, we offer an Update Service for updating existing modules.
There may be more questions, especially in the initial phase. Here you can reach us personally by telephone or via our Support Portal. We would also be happy to support you individually on site. Customer proximity is very important to us and is essential for a long-term and trusting business relationship. We stand for flexibility and fast response times for support questions.
Our support service includes:
- Inquiries about changes and implementation of new functions
- Operational telephone or personal support
- Update Service
Software training
Our proven training program offers numerous training opportunities for your employees and IT specialists. Accordingly, we impart knowledge about our software solutions on the one hand and, on the other hand, knowledge in the field of telecommunications.
The training units are tailored precisely to your initial situation. If you would like to actively work in the database and document templates yourself, we offer you special admin training in the dimari training center. Accordingly, we teach software architecture as well as advanced programming (e.g. SQL, XML). We would be happy to come on-site to train your customer service. There your employees will learn how to use the customer management software. We would be happy to put together further training courses on the products, technology, etc. individually.
We offer companies targeted seminars to
- the special procedures in the area of telecommunications business processes,
- technical core competencies for the varioSuite as well as
- professional knowledge of XML and SQL technologies and standards
Contact us about your specific training profile. Do you have any questions about individual software training? Please call me:Suzana Doncev
+49 (0) 561 840 989 30
info[at]dimari.de
Software maintenance
Once the product launch is complete, you can benefit from software maintenance. Due to constantly changing market requirements and the goal of ever greater automation of processes, we are constantly expanding our software modules. In addition, we develop new features and functions together with our customers from which all maintenance customers can benefit and receive appropriate integration support.
As a maintenance customer, you receive access to our Customer Solution Center. There you can ask questions and problems about your software package. On the other hand, you will get access to the latest updates here. The changes in the respective versions are explained using detailed text and screenshots.
In addition to the updates, we are of course available to answer your questions by telephone.
With software maintenance you have the following advantages:
- Latest software updates
- Access to the Customer Solution Center
- Personal support for questions and problems
