Customer management and billing in telecommunications with varioSuite
Telecommunications companies have special requirements for their processes. A software solution should therefore map the process smoothly, from marketing and sales to (technical) service. With the varioSuite you can always keep an overview.
In lead and customer management, prospects and customers are managed centrally in the customer relationship management (CRM) system. This makes transferring data when a contract is concluded simple and straightforward. Customer data is displayed clearly, including special terms, the assigned customer group, and booked products and tariffs. Notes give customer service an overview of completed processes. In addition, tickets and events relating to activation, faults and other matters can be stored in varioSuite.
Automated connection and effective billing
Customers are connected smoothly through automated interfaces from the varioSuite to the switch as well as via WBCI, WITA or S/PRI. The finance module and standardized interfaces to common accounting systems also ensure consistent financial accounting.
According to the Telecommunications Act of the Federal Network Agency (BNetzA for short), telecommunications services are billed with varioBill. All known pricing models for Telco products can be represented in the system. Furthermore, the representation of the fiber optic network in the varioSuite enables efficient and clear connection. The network resource management module varioResource shows the lines up to the control box and node. With just one click, the respective fiber is assigned to a contract in varioCRM.
CRM and billing system varioSuite briefly summarized:
- Map marketing, sales and service smoothly
- Offer sales partners and agents quick and secure access to the CRM solution
- To display all customer data clearly
- To ensure smooth interfaces to financial accounting, as well as to the switch, WBCI and WITA
- Efficient billing system as well
- Clear resource management
With the CRM solution and the billing system varioSuite you can meet all challenges and requirements.
The software solution is constantly adapted to regulatory requirements and certified accordingly. This means it is precisely tailored to the needs of the telecommunications industry. The solution efficiently covers all work steps. Customer statement about varioSuite
Additional service and automation modules
varioWorkflow
varioWorkflow maps defined business processes directly within varioSuite. Triggers, conditions, branches and automated or manual work steps can be combined into traceable processes.
varioMediate
varioMediate converts data between internal and external formats. The module mediates between different data worlds, automates the provision of data required for regulatory purposes and remains performant even with large amounts of data.
varioTransaction
varioTransaction automates event-driven import and export processes. External XML data can be transferred into the varioSuite or output to connected systems in a controlled and transaction-secure manner.
varioDoc
varioDoc creates documents directly from the data available in varioSuite and supports special exchange formats as well as the structured transfer and updating of data from third-party systems.