With our services we support the implementation of your fiber optic projects
The fiber optic expansion by municipal utilities, municipalities and carriers continues to progress. In order to generate sales with the first mile, effective software systems are required. Technical interfaces and workflows enable operation with as little personnel effort as possible. Our services are structured in such a way that you can work with us before planning the expansion.
We support you in the following areas:
- strategic planning for software use (consulting and process analysis),
- Designing efficient sales and marketing processes for telecommunications products,
- Project planning and implementation,
- Software development and support (in daily use) as well as
- Qualification of your employees.
You benefit from our years of experience and comprehensive market knowledge of the telecommunications industry.
Software Consulting
The right balance of experience, management and strategy is the prerequisite for a successfully managed company. That's why we offer an extensive service portfolio for our customers. Up to the effective commissioning, we create individual concepts for:
- Optimization of business processes
- Strengthening your productivity in operational processes
- Increase the efficiency of the IT solutions you use
Software development
In order to be able to react to market changes, your systems must be adaptable to customer requirements. An open structure of your CRM and billing system ensures you competitive and sales advantages.
The varioSuite has a modular structure and can therefore be easily expanded. Extensions and new developments are developed together with our customers. This means that nothing stands in the way of successful customer acquisition.
Software implementation
During implementation, a smooth project process guarantees quick commissioning. A well-developed project plan on the one hand and the technical knowledge of dimari employees on the other hand support our customers in concentrating on the essentials. With the tools provided and personal operational support beyond implementation, operational processes can also be maximized.
Even after commissioning, our specialists come on site and are personally available to you.
Order management service
Customers who use our software platform in the hosting service can benefit from dimari order management. The service includes order entry, as well as processing the end customer change and ordering the Internet connection. dimari also creates the order documents and adjusts products and tariffs.
You are only the direct contact person for customers and are available as a contractual partner for the technical interfaces, for example for ordering cables. We would be happy to prepare monthly invoices and direct debit collection.
If you use a White Label provider, you can also use our order services. Together with 1&1 Versatel, we offer extensive services on the varioSuite platform.
Billing Services – the outsourcing alternative
Many companies outsource their own billing processes to an experienced service provider. The company focuses on developing and marketing innovative products and leaves the billing to a competent partner.
As a partner of 1&1 Ionos, dimari GmbH offers a hosting solution for varioSuite. It is operated by our own employees. Customers can access important functions such as customer management and tariff configuration online at any time.
We would be happy to inform you personally about the individual potential and opportunities in your company.
Outsourcing – your advantages
- Focus on product development
- Competent partner
- Personal contact person
- Server setup at dimari
- Increased competitiveness
Porting – provision of customer data in accordance with TKG
The preparation of customer data in accordance with Telecommunications Act (TKG) is complex for carriers and MVNO/MVNEs. Here, dimari offers a service that ensures the proper provision of customer data for query purposes by the Federal Network Agency (BNetzA).
With our many years of experience in handling customer data in accordance with regulations, the effort for the carrier is significantly reduced.
The service prepares customer data, regardless of storage location, in accordance with TKV and makes it available via a secure connection to the BNetzA.
The varioCRM and varioBill modules can also be used to simplify processes. Standardized interfaces in the software system also ensure smooth data transfer.
