Customer acquisition and customer service supported by web app
A web app creates the connection between your customers, the company and your sales partners.
Customer management becomes transparent, contract and consumption data can be viewed online and new products can be ordered. Online access for sales employees and technicians simplifies internal processes and customer acquisition. With the web APP varioWeb you can, among other things, create new customers, maintain contracts, request credit checks and also provide information about the order status. Your advantages for marketing and sales:
- Customer acquisition through online product sales
- Provide invoices, documents and consumption data online
- Customer loyalty through interactivity
- Integration of the web app into your corporate design as well as
- Ticketing management for administration and technology
The components are individually tailored to your different business areas and can be used individually or in combination. The user interface of every web application can be easily adapted to your corporate design using Cascading Style Sheets (CSS).
Customer acquisition can be that easy.
varioShop – the flexible internet shop
The customer purchases products, suitable tariffs and add-ons, such as routers, via your webshop. All entered data and selected products are automatically transferred to varioCRM and are available for further processing. If the customer sends the order, the customer center receives information about it. As a result, the processor can contact the interested party directly.
For a better workflow and to provide an overview of the expansion areas, an availability query can be placed in front of the web shop. There the customer can see which products will be available to them and when. In addition, interested parties can register via the web app during the expansion phase. As soon as the connection is established, the customer will be informed and activated immediately after the contract has been concluded.
varioOnline – a web app for your customers
Every customer receives access to the online platform with a personal access code. There he can view his personal data as well as products, terms, invoices, EVNs (individual connection statements), etc. In addition, the shop can be integrated into the web application. Here, combinable products and product upgrades can be booked by the customer. You decide for yourself what should be accessible to the user.
varioMobile – Customer Self-care anywhere
With the mobile web app, customers have an overview of booked products at all times. You can securely view customer data, call or payment information on your mobile device. With varioMobile you extend Customer Self-Care to mobile devices such as smartphones and tablets, etc.
Customers can use the mobile web application to:
- Query customer, billing and payment information,
- view current call data as well as
- Make product upgrades.
The design is optimized for the smaller display area and supports the usual touch operation on mobile devices. Regardless of the system platform, a connection to Smart Meter is also possible.
