Customer acquisition through automated software processes
With the federal government's goal of supplying the whole of Germany at gigabit speeds by 2025, new markets are opening up for numerous carriers and municipal utilities. However, today's market and competitive conditions demand customer orientation, innovation and flexibility from companies. Here, among other things, software solutions tailored to the business process are required.
In addition to the classic triple play, telephony, Internet and TV, more and more companies are offering additional services or product packages. Mobile and community tariffs, for example, offer added value. Flat rates to friends and family or for company benefits strengthen customer loyalty. In addition, effective customer relationship management software enables the mapping of existing customers and the possibility of giving discounts. In this way, municipal utilities can offer their energy and water customers additional attractive telecommunications offers.
varioSuite optimizes internal processes
dimari offers the innovative varioSuite software for the entire process, from fiber optic expansion and sales to customer management and billing. We develop individual business solutions for carriers, municipal utilities and regional telecommunications providers. varioSuite can be easily expanded to suit your business development.
In varioResource you map the broadband network, manage ports and hardware, such as routers. Sales, customer management and invoicing are carried out in varioCRM. The products and tariffs are priced and invoices are created using the varioBill software module. The varioSuite web modules enable online sales and login for end customers.
Software with WBCI and S/PRI module
Flexible software solutions optimize internal processes and must also be as cost-efficient as possible. That's why workflow components and automated interfaces significantly reduce the time processes. The customer no longer has to worry about the cancellation and connection change processes. Companies can therefore acquire new customers with little personnel effort.
On the one hand, WBCI enables services to be ordered directly and without additional effort for the customer. On the other hand, WITA and S/PRI ensure a smooth connection change process, regardless of the type of data line and carrier. These interfaces are available as standard in the varioSuite software upon request.
- Manage connections and infrastructure
- individual Resource hierarchy
- Hardware and technical. Manage components
- Technical connection
- Customer relationship management
- Contract management
- Invoicing
- Reporting and workflow components
- Online sales
- Internet shop and customer login
- Sales and partner interface
- mobile logistics solution
- Products and tariffs
- Invoicing
- Rating
- Provisioning
- Online Billing