We are celebrating 15 years of dimari – software solution for carriers
With the decision to open the telecommunications market, a new era began for carriers and local municipal utilities. That was also the beginning of the founding of dimari GmbH with the software solution varioSuite.
How it all began
Thanks to his experience at leading telecommunications and Internet providers in the areas of billing and customer management, managing director Diethard Kumpf knew exactly what was important. At first, correct billing was a key issue, especially for small telecommunications companies. With the new development of the individual software solution varioBill, the foundation for today's varioSuite product range was laid. From the very beginning, the focus was on the customer and his individual wishes. In addition to the interactive customer service via the online customer center, personal contact was particularly crucial to the project. This has proven effective to this day.
Telecommunications operators can benefit from the experience in the industry and technology right from the initial presentation. In the project itself, a detailed workbook and personal discussions are crucial to success. Based on this, the system environment can be analyzed precisely and a migration to the new software solution can be carried out directly.
Software solution varioSuite today
Since the market opened, a lot has changed in broadband provision throughout Germany. For this reason, dimari is constantly responding to changes in the market with its modular software solution varioSuite. From this, the customer management system developed into a comprehensive sales system. The automatic distribution of tasks and the coordination of technicians via an availability calendar increase workflows within the company. In the future, it will be possible to display the entire accounting process with varioSuite. But standardized interfaces to municipal utility systems also enable problem-free transfer of data. This allows, for example, discounts for existing gas and energy customers to be linked to telephony products.
New functions are developed every day and the software is adapted to individual customer requirements. This is the only way our customers can benefit from automated processes in the face of strong competition.
We would like to thank our customers and partners for their trust in our company and look forward to continued successful cooperation. To mark our anniversary, we created a brochure with information about technical connectivity and e-commerce. You can download it here.