New functionalities simplify workflows
The telecommunications market is constantly changing. Carriers and public utilities must adapt to market conditions and offer customers attractive products and tariffs. Therefore, appropriate features such as software updates make automation in the company easier, on the one hand for the customer center and back office, and on the other hand for technology.
dimari is constantly expanding its software modules. Accordingly, regular updates of the varioSuite modules are available to customers. There are new features for effective order processing as well as module extensions for automatic data transfer when changing providers. The user-friendly features include:
- A graphical report generator that is available in addition to the tabular reports.
- WBCI- and WITA interfaces as interface modules for querying offers. The information provided by this interface is available in the contract data.
- The mask for sending emails from the document archive has been optimized and expanded. By adapting it to the conditions of Microsoft Office, use has been further simplified and operation is now even more comfortable.
We have also made the system settings much easier for you. These include:
- The new handy Find and Replace feature in the stylesheet and SQL query editors to find and replace a variety of occurrences.
- Internal viewers are now available for various document and image formats, which can be switched off if desired.
- Individual user rights can be set for cancellations and new bookings in the cash flow.
- Employees can also send support tickets to user groups or directly to group members.
- To configure individual tariffs, you can drag and drop zones from the tariff model. Insert drop.
Feature quota products
Flat rates or minute quotas are an important tariff feature in order to differentiate yourself as a provider of telephony services in the market and to retain end customers. In order to be able to configure this easily and flexibly, an unlockable feature is available in the varioSuite.
Enable quota features:
- Putting together individual quota packages for your customers. This makes it possible, for example, to set up free quotas, flat rates, discounted tariffs or threshold values for any selected country, with the following parameters being freely configurable: unit (in seconds), threshold value, price per unit, price beyond the respective thresholds.
- Putting together special tariffs for any country or combination of countries. You simply configure the combination of the country list using drag & Drop under the products in the menu Quotations in varioCRM.
- Setting up a gradual staggering of the free minute options. How to configure individual pricing for tiered areas, e.g. the first 60 minutes is free for a certain selection of countries, and then the following 60 minutes are half the regular price.